Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy explains the terms related to advance payments, cancellations, rescheduling, material orders and refunds for services provided by Puneri Enterprises.

Our services include Bird Net Installation, Invisible Safety Grills, Balcony Safety Nets, Mosquito Nets, Children Safety Nets, Staircase Safety Grills, Bird Spikes and related safety net and bird control solutions in Pune.

By confirming a service booking or making payment, you agree to this policy.

2. Service Booking and Advance Payment

To confirm certain services, Puneri Enterprises may request an advance payment. Advance payment may be used for:

Material booking
Site measurement
Technician scheduling
Custom preparation
Transportation planning
Installation slot confirmation

The balance payment must be made as per the agreed quotation and payment terms.

3. Cancellation Before Material Order

If the customer cancels the booking before material is ordered, cut, customized or dispatched, Puneri Enterprises may consider a partial refund after deducting applicable charges such as:

Site visit cost, if applicable
Measurement charges, if applicable
Administrative charges
Payment gateway charges, if any
Any actual expense already incurred

Refund approval will depend on the stage of work and written confirmation from Puneri Enterprises.

4. Cancellation After Material Is Ordered

Once material is ordered, customized, cut, prepared or assigned for the customer’s project, cancellation may not be eligible for refund.

This applies especially to customized products and installations such as:

Invisible safety grills
Custom balcony safety nets
Children safety nets
Staircase safety grills
Mosquito net frames
Pleated or sliding mosquito systems
Society or industrial bird netting
Bird spikes
Custom-size safety net material

Since these materials may be prepared as per site measurement, they may not be reusable for another customer.

5. Cancellation on Installation Day

If the customer cancels the service on the scheduled installation day after the team has been assigned or has reached the location, cancellation charges may apply.

Puneri Enterprises may deduct:

Technician visit charges
Transportation cost
Labour blocking charges
Material handling charges
Any other actual expense incurred

6. Rescheduling of Installation

Customers may request rescheduling of installation by informing Puneri Enterprises in advance.

Rescheduling is subject to:

Technician availability
Material availability
Weather conditions
Society or building permissions
Safety access
Location and route planning

If the customer repeatedly reschedules the installation or is unavailable at the scheduled time, additional visit or rescheduling charges may apply.

7. Delay Due to Customer

If installation is delayed because the customer does not provide access, permission, payment, confirmation or site readiness, Puneri Enterprises will not be responsible for delay.

Additional charges may apply if the team has to revisit the site.

8. Delay Due to Puneri Enterprises

If installation is delayed due to technician availability, material delay, weather conditions, safety concerns or operational issues, Puneri Enterprises will coordinate with the customer to reschedule the service.

Such delays do not automatically qualify for refund unless Puneri Enterprises is unable to provide the service within a reasonable time after confirmation.

9. Refund Eligibility

Refunds may be considered only in the following cases:

Duplicate payment made by the customer
Payment received but service not confirmed
Cancellation before material procurement, subject to deductions
Service unavailable from our side after payment confirmation
Any other case approved by Puneri Enterprises in writing

10. Non-Refundable Cases

Refunds will generally not be provided in the following cases:

Material has been ordered or customized
Installation work has started
Work has been completed
Customer changes mind after confirmation
Customer fails to obtain society or building permission
Customer provides incorrect site details
Site is unsafe or inaccessible due to customer-side reasons
Product damage occurs due to misuse, physical damage or third-party work
Customer requests change after material preparation
Cancellation after technician dispatch

11. Refund Process

Approved refunds will be processed through the original payment method or any mutually agreed method.

Refund processing time may vary depending on bank, payment gateway or internal processing timelines. Standard refund processing may take 7 to 15 working days after written approval.

12. Pricing Changes

Service pricing may change due to changes in material cost, labour charges, site complexity, height access, additional work or customer-requested modifications.

A previously shared quotation does not remain valid beyond its stated validity period.

13. Disputes Related to Refund

Any refund-related concern must be raised in writing with payment proof, quotation details and booking information.

Puneri Enterprises will review the request and respond based on the stage of work, actual expenses incurred and applicable policy terms.

14. Contact Us

For cancellation, rescheduling or refund requests, contact:

Puneri Enterprises
Pune, Maharashtra, India
Phone: +91 7770009476
WhatsApp: +91 7770009476
Email: info@punerienterprises.com