Privacy Policy

1. Introduction

Puneri Enterprises respects your privacy and is committed to protecting the personal information you share with us through our website, contact forms, phone calls, WhatsApp enquiries, social media pages, online advertisements and service booking channels.

This Privacy Policy explains how we collect, use, store, protect and process your information when you visit our website or enquire about our services, including Bird Net Installation, Invisible Safety Grills, Balcony Safety Nets, Mosquito Nets, Children Safety Nets, Staircase Safety Grills and related safety net and bird control services in Pune.

By using our website or submitting your details, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us through our website, enquiry form, WhatsApp, call, email or social media, we may collect:

• Full name
• Phone number
• WhatsApp number
• Email address
• Area or location
• Service requirement
• Property type
• Installation address, if shared
• Message or enquiry details
• Preferred date and time for site visit
• Photos or videos shared by you for quotation or inspection

Technical Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on website
• Referral source
• Approximate location
• Cookies and tracking data

3. How We Collect Information

We collect information through:

• Website contact forms
• Free site inspection forms
• WhatsApp enquiry buttons
• Click-to-call actions
• Email communication
• Phone conversations
• Social media enquiries
• Google Ads, Meta Ads or other advertising campaigns
• Google Analytics, Meta Pixel and similar tracking tools
• Cookies and website analytics technologies

4. How We Use Your Information

Puneri Enterprises may use your information for the following purposes:

• To respond to your service enquiry
• To schedule a free site inspection
• To provide quotations and pricing details
• To understand your installation requirement
• To contact you by phone, WhatsApp, SMS or email
• To provide service updates, appointment confirmations and follow-ups
• To process booking, installation, payment and warranty records
• To improve our website, services and customer experience
• To run online advertising and remarketing campaigns
• To analyze website traffic and customer interest
• To comply with applicable legal, tax and business obligations

5. Contact Form Data

When you submit a contact form on our website, the details you provide are used to contact you regarding your enquiry. This may include your name, phone number, email address, area, service selected and message.

We may store this information for business follow-up, quotation reference, service scheduling, customer support, warranty support and record-keeping.

6. WhatsApp Enquiry Data

Our website may include WhatsApp buttons for quick communication. When you contact us through WhatsApp, we may receive your phone number, profile name, message content, images, videos, property details and service requirements.

WhatsApp communication is also subject to WhatsApp’s own privacy practices. You are advised not to share sensitive personal information unless required for service discussion.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags and similar technologies to improve website performance, understand visitor behaviour and run digital marketing campaigns.

We may use:

• Essential cookies for website functionality
• Analytics cookies to understand website traffic
• Advertising cookies for remarketing and campaign measurement
• Meta Pixel or similar tools for ad performance tracking
• Google Analytics for visitor behaviour analysis

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

8. Google Analytics and Meta Pixel

We may use Google Analytics to understand how visitors interact with our website, including page visits, session duration, traffic sources and general browsing behaviour.

We may also use Meta Pixel or similar advertising tools to measure campaign performance and show relevant advertisements on platforms such as Facebook and Instagram.

These tools may collect cookies, device information, browsing activity and interaction data based on their own policies and settings.

9. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

• Internal team members
• Service technicians and installation teams
• Customer support team
• Payment or accounting partners
• Website hosting and IT service providers
• Digital marketing and analytics service providers
• Legal, regulatory or government authorities, if required by law

All such sharing is limited to legitimate business, operational, service or legal purposes.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no internet-based communication or digital storage system can be guaranteed as completely secure. You share information with us at your own discretion.

11. Data Retention

We retain your information only for as long as required for:

• Responding to enquiries
• Completing service bookings
• Providing warranty and support
• Maintaining business records
• Legal and accounting compliance
• Marketing follow-ups, unless you opt out

When information is no longer required, we may delete, anonymize or securely archive it.

12. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent for marketing communication
• Request deletion of your information
• Ask how your information is being used
• Opt out of promotional communication

To exercise these rights, contact us using the details mentioned below.

13. Marketing Communication

If you share your contact details with us, we may contact you regarding your enquiry, quotation, service updates and related offerings.

You may opt out of promotional messages at any time by contacting us or replying with an opt-out request.

14. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Google Maps, Facebook, Instagram or payment gateways. We are not responsible for the privacy practices, content or policies of third-party websites or platforms.

15. Children’s Privacy

Our services may relate to child safety products, but our website is not intended to collect personal data directly from children. Parents, guardians, schools, daycares or authorized adults should submit enquiries on behalf of children.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, services or business practices. The updated version will be posted on this page with the revised effective date.

17. Contact Us

For privacy-related questions, corrections or deletion requests, contact:

Puneri Enterprises
Pune, Maharashtra, India
Phone: +91 7770009476
WhatsApp: +91 7770009476
Email: info@punerienterprises.com